Contract Price Book / Customer Service Representative

Job Description

We are seeking a dedicated and enthusiastic Customer Service / Pricebook Representative to join our team, providing top-tier service to our convenience store customers, and ensuring timely and accurate convenience store price book updates and maintenance. The ideal candidate will handle customer inquiries, resolve complaints, provide information about products and services with efficiency and professionalism and ensure our retailers profitability by having a keen eye for detail and accuracy through accurate data entry into our Retail Network's price book.

Job Responsibilities

• Customer / Retailer Interaction: Address concerns from customers and store personnel regarding inquiries, pricing, complaints, and service issues.
• Issue Resolution: Address and resolve customer complaints, ensuring a positive customer experience and providing timely solutions.
• Product and Service Information: Provide detailed information on products, promotions, and services offered by the convenience stores.
• Documentation: Accurately log customer interactions, issues, and resolutions
• Follow-up: Conduct follow-up calls or emails to ensure customer satisfaction and to provide additional support if needed.
• Communication: Liaise with store management and other departments to ensure customer issues are addressed promptly.
• Compliance: Adhere to company policies and procedures, including maintaining confidentiality of customer information.
• Pricebook Updates: Maintain the Clients Pricebook with item updates, promotional pricing, and software updates.
• Pricebook Retail Concerns: Address any retailer calls regarding pricebook
• Collaboration: Work closely with Category Manager and other internal stakeholders to ensure adherence to regulatory pricebook requirements General support of Category Managers, and external communication portals.

Job Qualifications

• High school diploma
• Minimum 5 years experience with customer service delivering exceptional service and detailed resolutions.
• Excellent written and verbal communication skills with superior attention to detail Creative approach to problem-solving Demonstrated detail-oriented data entry and proven trouble shooting skills Excellent computer skills and knowledge of
• Microsoft Office (word, Excel, PowerPoint) Ability to work in cross-functional teams with a demonstrated ability to maintain strong internal and external relationships Passion to see projects through from inception to completion and the ability to meet tight deadlines Strong planning skills

About Petroplan

Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual.

Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines.

In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual.

Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.

About Petroplan

Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual.

Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines.

In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual.

Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.