IT User Experience Specialist

Job Description

Position Summary

The IT Customer Experience Deputy will report directly to IT Manager. This position plays a crucial role in ensuring a positive and efficient experience for end-users within the organization. This position involves handling various tasks related to IT service requests, mobile billing, finance, and general administration. The specialist collaborates with cross-functional teams, analyzes technical issues, and contributes to system improvements.

ROLE RESPONSIBILITIES:

• Request fulfillment (e.g., ServiceNow requests, digital investigations)
• Mobile billing administration (e.g., MobiChord, billing disputes)
• Finance & contract administration (e.g., product billing, renewals)
• Small CX projects
• General administration (e.g., documentation)

Responsibilities:

• Collaborate with cross-functional teams to design, develop, and maintain software applications.
• Analyze complex technical problems, propose solutions, and implement them effectively.
• Contribute to system architecture discussions, ensuring scalability, performance, and reliability.
• Handle ServiceNow requests and digital investigations promptly and accurately.
• Manage mobile billing processes, including handling disputes and working with tools like MobiChord.
• Finance & Contract Administration: Assist with product billing, renewals, and related financial tasks.
• Participate in small customer experience (CX) projects, contributing to improvements and enhancements.
• General Administration: Maintain documentation, organize files, and handle administrative tasks as needed

QUALIFICATIONS

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Familiarity with ServiceNow and mobile billing tools is a plus.

About Petroplan

Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual.

Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines.

In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual.

Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.

About Petroplan

Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual.

Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines.

In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual.

Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.